Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures the same day you call. Our technicians arrive with fully stocked trucks containing the most common motor components and replacement units. For standard motor repairs, expect service completion within 1-2 hours of arrival. If a complete motor replacement is needed and we have the matching unit in stock, we can typically complete the job the same day. For specialty motors that need to be ordered, we'll provide a temporary solution to ensure your garage door remains functional until the replacement arrives, usually within 2-3 business days.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure in garage doors typically stems from several common causes: Age and wear (motors typically last 10-15 years), power surges from electrical storms or grid fluctuations, excessive use beyond the motor's duty cycle rating, lack of regular maintenance leading to strain on components, misaligned tracks forcing the motor to work harder, and attempting to operate a door with broken springs. Warning signs include grinding noises, slow operation, the door stopping mid-cycle, or the motor running but the door not moving. Regular maintenance can prevent many of these issues and extend your motor's lifespan significantly.

Question 3

Do you offer financing for new modern door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. We offer several flexible financing options to make your purchase more manageable. Our financing plans include 0% APR for 12 months for qualified buyers, low monthly payment plans extending up to 60 months, and no-money-down options for approved credit. During your free consultation, we'll discuss all available financing options and help you find a plan that fits your budget. We believe every homeowner deserves a quality garage door, and we work hard to make that accessible.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours, depending on the complexity of the job. This includes removing the old door, installing the new door and hardware, setting up the opener, and testing all safety features. Custom installations or multi-door projects may take longer. We always provide a time estimate before starting work.

Question 5

What brands of garage doors do you install?

Accepted Answer

We install and service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, and more. We're not limited to specific manufacturers, which allows us to recommend the best door for your specific needs and budget. We can also source specialty and custom doors upon request.

Question 6

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for residential garage doors. This includes lubricating moving parts, checking spring tension, testing safety features, tightening hardware, and inspecting cables and rollers. Regular maintenance extends the life of your door by 5-10 years and helps prevent unexpected breakdowns.

Question 7

Are your technicians licensed and insured?

Accepted Answer

Yes, all of our technicians are fully licensed, bonded, and insured. We're also IDEA members with Master Technician certifications. Fully Licensed, Bonded & Insured. This protects you and your property throughout the service process.

Question 8

What is included in your warranty?

Accepted Answer

Your premier choice: lifetime warranty on parts and labor. Our standard warranty covers both parts and labor for 5 years. Manufacturer warranties on doors and openers may extend even longer. We stand behind our work—if something goes wrong within the warranty period, we'll fix it at no charge.

Question 9

Can you match my home's architectural style?

Accepted Answer

Absolutely! We offer a wide range of styles including traditional raised-panel, carriage-house, contemporary, and modern designs. We carry doors in steel, wood, aluminum, and fiberglass, with various window and hardware options. Our design consultation helps you choose a door that complements your home's architecture.

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